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Privacy policy

Who is this privacy policy intended for?

This privacy policy (hereinafter – the “Privacy Policy”) is meant to inform how Factris (hereinafter – “the Company”) collects, stores and processes personal data, respecting the privacy of the person using the website (hereinafter collectively referred to as “the Website”).
All of your personal data are processes in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (the General Data Protection Regulation; hereinafter – “the Regulation”), and other legislation governing the protection of personal data.
Respecting your privacy and the protection of your personal data, the Company shall make every effort to ensure the security and confidentiality of your personal data and other information processed on the website.
The Company reserves the right to change the provisions of the Privacy Policy at its own discretion. Changes to the Privacy Policy shall enter into force from the day of their publication on the Website. With this in mind, you, when visiting the Website, have a duty to make sure that you are familiar with the latest version of the Privacy Policy, which will be available on the Website, and by continuing to use the services provided on the Website, you agree to these changes.

What are personal data and how are they processed?

Personal data is any information relating to you that could directly or indirectly identify you by reference to your name, national identity number, location data and IP address or to other factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity.
In processing your personal data, the Company adheres to the following principles of personal data processing:

  • Your personal data is only processed to the extent necessary to achieve the corresponding clearly defined and legitimate purposes, taking the protection of your privacy into account;
  • Your personal data are processed accurately, fairly and lawfully and processed only for purposes that are consistent with the purposes stated before your personal data were collected;
  • The Company processes your personal data strictly in accordance with the clear and transparent requirements for the processing of personal data established by legislation;
  • Your personal data are only processed in such a form that makes it possible to establish your identity for no longer than is necessary for the purposes for which the personal data are being processed;
  • In processing your personal data, appropriate technical and organisational measures are used in order to ensure protection of the personal data, including protection against unlawful data processing and against accidental loss, destruction and damage.

2.1 Personal data processed to submit an application

When you decide to apply for funding, the Company will ask you to provide your personal data: enterprise name, your full name, company name, telephone number, e-mail address, buyer, requested amount of funding, invoice payment term, your comments.
The aforementioned personal data are collected to contact you regarding the possible conclusion of an invoice financing agreement.
In order to determine the retention period for the personal data specified during your reservation, the Company applies criteria which are in line with the obligations specified in legislation and also takes your rights into account, e.g. the Company sets a personal data retention period during which requirements relating to the performance of the agreement may be provided, if any should arise.

2.2 Personal data processed for direct marketing purposes

If you would like to receive the Company’s direct marketing offers (e.g. newsletters), you can give your e-mail address on the Website.
The Company only processes your personal data for direct marketing purposes if you have given your consent. In this case, the Company may send you direct marketing offers related not only to the services it offers, but also reminders and messages from its partners and advertising about the services and/or products they offer.
If you have agreed to subscribe to our newsletter, we may use your e-mail address and telephone number for information based on automated solutions (profiling) about goods, services, discounts, offers, contests, events, news or polls, as well as to send other news by e-mail, post, telephone or SMS and contact you for these purposes.
Your personal data that is processed for direct marketing purposes will be stored at the Company for five years, but not longer than the validity of your consent.
Please note that you always have the right to withdraw your consent to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from direct marketing offers by contacting the Company by e-mail at [email protected] or by clicking the link in the e-mail that allows you to opt out of receiving direct marketing offers.

2.3 Personal data processed for the purpose of providing information to you

If you would like to contact and receive additional information, you can do this by submitting an enquiry on the Company’s Website and indicating your name, company name, telephone number and e-mail address so that the Company knows what address to provide you with the requested information.
Your personal data processed for this purpose will be stored at the Company for as long as it takes to properly analyse the information you provided and answer the questions that concern you.

Who is your personal data provided to?

In order to ensure uninterrupted Company operations and the proper provision of services, the Company may disclose your personal data to its employees, representatives, suppliers, subcontractors and service providers if this is reasonably necessary to achieve the purposes stated in this Privacy Policy.
The Company may also transfer your personal data to other third parties (data processors) who process your personal data on behalf and under the instructions of the Company and/or have access to them, e.g., service providers who develop, supervise and maintain information systems and other individuals who help the Company provide services to you accurately. In this case, the Company shall take appropriate measures to ensure that the assisting data processors only process the personal data entrusted to them for the purposes specified by the Company, perform the actions that the Company has instructed them to complete, and ensure appropriate organizational and technical personal data protection measures.
The Company has the right to transfer your processed personal data to state institutions and bodies to properly implement legislative requirements. Besides, your personal data may be transferred to persons providing legal services when these personal data must be disclosed to establish, implement or defend the Company’s rights and legitimate interests. 

What rights do you have?

As the data subject, you have the right:

  • to know (be informed) about the processing of your personal data;
  • to receive information on which personal data have been collected and from which sources, for what purpose they are being processed, and to which data recipients they are being or were provided;
  • to demand that your personal data being processed be rectified if the data are inaccurate and/or incomplete;
  • to demand that your personal data be destroyed or that the processing of your personal data be suspended if superfluous personal data is being processed, if you withdraw your consent, or if there are other sufficient grounds therefor;
  • to receive the personal data related to you which you have provided to the Company in a structured, commonly used and machine-readable format, and to forward said data to another data controller, or demand that the Company forward this personal data directly to another data controller where this is technically possible (right to data portability).

The Company does not carry out profiling of your personal data which may have legal consequences for you or may have a major impact on you, but in providing customised marketing offers, you may be assigned to a relevant customer category. In light of this, you have the right to obtain human intervention, to express your point of view, and to challenge the decision.
If you intend to exercise your rights, you can contact the Company by e-mail at [email protected]. Please note that when exercising your rights, you must properly verify your identity. Therefore, if you intend to send a request to the Company, you must confirm your identity, in the procedure established by legislation, by electronic means of communication that make it possible to identify you.
The Company will provide you with the requested information free of charge within one month, but if the requests you send are clearly unsubstantiated or disproportionate, in particular due to their repetitive content, the Company is entitled to charge a reasonable fee, taking into account the administrative costs of providing the information or of the notifications or actions you request, or to refuse to take action according to the request.
If you believe that the Company is not processing your personal data correctly or is improperly implementing or not implementing your rights, you should first contact the Company; the Company is ready to work with you to clear up any problems. If you are not satisfied with the Company’s response, you are also entitled to file a complaint with the national supervisory authority.

What are your duties and responsibilities?

By using the services provided by the Website, you assume full responsibility for the correctness and accuracy of the personal data you provide. By submitting personal data (e.g. by completing an application form), you assume full responsibility for the lawfulness of the submission of your personal data and are responsible for the losses that may be incurred by the Company and/or third parties due to the unlawful processing of such personal data.
If there are changes to the personal data or other related information that you have provided, you are required to change and/or supplement your personal data or additional relevant information immediately, within (ten) working days.

What rights does the Company have?

The Company has the right to deny access to the Website if you are under 16 years of age.
Whenever the Company has doubts about the correctness of the submitted personal data or other related information, it is entitled to ask that these data or other related information be adjusted and/or supplemented.
The Company has the right to send information notices about changes in the services provided on the Website and/or the terms and conditions thereof, as well as other information related to the activities of the Company which you need to know.
The Company shall make every reasonable effort to ensure the smooth operation of the Website and its continued functioning, but shall not be obligated to guarantee uninterrupted operation of the Website where this is influenced by factors beyond the control of the Company.

How does the Company take care of the security of your personal data?

The Company uses appropriate organisational and technical personal data protection measures to protect your personal data from accidental or unlawful destruction, damage, alteration and any other unlawful actions. These measures are selected taking into account the risks to your rights and freedoms, as the data subject.
In this case, the Company ensures strict access control to the personal data processed, only giving access to the Company employees for whom the personal data are necessary to perform their job, and monitoring how the access granted is used. The Company protects access to personal data with passwords of the appropriate level and concludes confidentiality agreements with the individuals who have access to your personal data.
The Company employees who have access to personal data are familiarised with personal data protection requirements and ensure confidentiality of the personal data processed.

Our activities on social networking websites

The Website provides links to the Company’s social media accounts. The social networking website controller controls all of the information that you provide to us through social media (including messages, use of "Like" and "Follow," and other forms of communication). The Website contains links to our social media accounts. We currently have the following accounts :
• on Facebook, whose data policy is available at
• on Twitter, whose privacy policy is available at
• on LinkedIn, whose privacy policy is available at
We recommend that you read third-party privacy notices and contact the service providers directly if you have any questions about how they use your personal data.

Where to go if you have any questions?

If you have any questions, you can contact the Company by e-mail at [email protected] or by calling +31 20 50 50 333.


For this website to function properly, it sometimes stores small data files – cookies – on your device. Most major websites do the same thing.

What are cookies?

A cookie is a small text file that the website stores on your computer or mobile device when you visit it. The allows the website to “remember” your actions and preferences (such as your registration name, language, font size and other display options) for a certain period of time so you don’t have to re-enter them each time you visit or browse the website.

What kinds of cookies are used?

Necessary cookies: these cookies are necessary for the Website to function properly. They enable access to certain features of the Website, such as secure login to Website accounts.
Analytical/performance cookies: these cookies make it possible to collect data about how many users use the Website, what content they choose while browsing, and other information that is required to improve Website functionality.
Functional Cookies: these cookies used to identify a User who repeatedly uses the Website. They help personalize the content displayed on the Website, save the selected settings, and so on.
Advertising/third-party cookies: these cookies make it possible for information about Website use to be adapted to the presentation of advertising or other targeted information of interest to the user.

How does Factris (hereinafter – “the Company”) use cookies? uses cookies to collect your IP address and browsing information, such as the websites visited or the time spent on each web page. This allows the website to remember your system and settings.
Google Analytics cookies allow the Company to track website traffic and user actions on the website – the Company uses this data to analyze visitor behavior and to improve the website experience.
Google AdWords is used as a website advertising analysis service for conversion tracking. Each time a website visitor clicks on an ad, Google AdWords places a conversion tracking cookie on the visitor’s hard disk (called a “conversion Cookie”). Google AdWords provides indiscriminate information about you and your browsing habits for remarketing purposes.
LinkedIn and Facebook advertising cookies, which allow advertising to be shown to website visitors based on which pages you visited and what choices you made; this is used to measure online marketing campaign effectiveness and performance quality in order to assess advertising effectiveness and provide ads accurate for you to cooperating advertisers, and to show you relevant advertising.
The cookies are installed on your device when you visit our website. Please note that if you disable cookies in your browser, some features of the website may be partially or completely unavailable.
The legal basis for using cookies is the Company’s legitimate interest to ensure the technical functioning of the website. In cases where cookies are used to remember your preferences and to compile statistics, the legal basis for using cookies is your consent.

Who has access to your data?

Access to statistical data about the Company’s visitors is given to Company employees who are responsible for analysing these data and improving the website.
In addition, access to technical records may be provided to the Company’s partners that provide the Company with website content management tools or the Company’s hosting services.
The Google Analytics tool is provided by Google Inc. (USA), which therefore also has access to the statistics collected with this tool. Google Inc. is committed to adhering to the principles of the EU–U.S. Privacy Shield, which ensure that the service provider complies with EU data protection requirements. This provider is also subject to contractual obligations to ensure privacy. You can read more about this here:
Partners Google AdWords, Facebook, and LinkedIn, have access to cookies.

How long does the Company store the data?

The Company uses the data collected for analysis for up to three years.
Cookies are usually valid for a short period, depending on the type of cookie (one visit, one minute, hour, day, week or month), but in some cases may be valid for up to five years.

Your rights and how you can exercise them

By contacting the Company by e-mail at [email protected] or other contact details specified by the Company, you can exercise your rights, including those related to the processing of personal data by using cookies. You should submit your application together with an identification document or, in the procedure established by legislation, through electronic means of communication which make it possible to identify the person after you have confirmed your identity properly.
You have the right:

  • to become acquainted with the personal data that is being processed;
  • to ask that your personal data be rectified;
  • to ask that your personal data be deleted;
  • if applicable, to cancel your consent to process your personal data;
  • if applicable, the right to data portability.

In some cases, you may have the right to request that the processing of your personal data be restricted, or to not agree to the processing of your personal data.
Upon your request, your personal data will be deleted, and the Company will only store copies of the information that is necessary to protect the legitimate interests of third parties, to comply with the obligations of state institutions, to settle disputes, or to identify interruptions.

How do you manage cookies?

You can delete all of the cookies already on your device, and you can also set most browsers to disable cookies. However, if you do this, you may need to manually enter your desired settings each time you visit the website. In addition, some services and features may not work. You can manage and/or delete cookies any time you want and any way you like. Most browsers can be set to disable cookies.

Managing cookies in your browser

In most browsers, you can:

  • check what cookies have been saved and delete individual cookies;
  • block third-party cookies;
  • block cookies from specific websites;
  • block all cookies;
  • delete all cookies by closing the browser.

If you decide to delete cookies, don’t forget that all of your saved preferences will also be deleted. Also, if you block cookies entirely, many websites (including ours) will not function properly, or browsing will not work at all on the website. For these reasons, we do not recommend disabling cookies when using our website.

The Do Not Track option

Do Not Track allows visitors to prevent anyone from tracking them on websites for any purpose, including analysis, advertising, and social platform needs. How to turn on the Do Not Track option in your browser:

Or by visiting:

The right to submit a complaint

If you believe that your privacy rights have been violated, you can contact the Company by e-mail at [email protected]. You can also submit a complaint to the State Data Protection Inspectorate or apply to the court.