{"id":28149,"date":"2023-12-20T12:40:51","date_gmt":"2023-12-20T12:40:51","guid":{"rendered":"https:\/\/www.factris.com\/?p=28149"},"modified":"2024-04-30T08:45:13","modified_gmt":"2024-04-30T08:45:13","slug":"news-payment-reminder","status":"publish","type":"post","link":"https:\/\/www.factris.com\/en\/news\/payment-reminder\/","title":{"rendered":"Payment reminder: how to make and when to send it?"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” custom_padding=”40px|||||” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”700px” custom_padding=”2px||4px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”\/en\/news\/” button_text=”Back to the news page” module_class=”btn-back” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_color=”#001194″ button_bg_color=”rgba(0,0,0,0)” button_font=”||||on||||” button_icon=”#||divi||400″ button_icon_placement=”left” button_on_hover=”off” global_colors_info=”{}” button_text_color__hover_enabled=”off|hover” custom_padding__hover_enabled=”off|desktop” custom_padding__hover=”|||59px|false|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” max_width=”700px” custom_padding=”47px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.20.4″ _module_preset=”default” header_line_height=”1.4em” header_2_font=”|700|||||||” header_2_text_color=”#000a54″ header_2_font_size=”27px” header_2_line_height=”1.2em” header_3_font=”|700|||||||” header_3_text_color=”#000a54″ header_3_font_size=”23px” header_3_line_height=”35px” header_4_text_color=”#000a54″ header_4_font_size=”21px” header_4_line_height=”29px” global_colors_info=”{}” custom_padding=”0px|||||”]<\/p>\n

Following up on outstanding invoices<\/a><\/span> is essential for any company’s healthy working capital<\/a><\/span> and cash flow. An effective way to do this is to send payment reminders to customers who are behind on their payments. In this blog, we will discuss how to draft a payment reminder and when it is best to send it.<\/p>\n

Why are payment reminders important?<\/h2>\n

Payment reminders are a friendly but assertive way to remind customers that their payment deadline has passed. This helps to avoid misunderstandings and shows that you are serious about collecting outstanding amounts. Moreover, sending timely reminders can keep the customer relationship intact, as it shows that you are willing to work towards a solution.<\/p>\n

Steps in preparing a payment reminder<\/h2>\n

Clear and concise communication:<\/strong> Keep the reminder short and concise. Clearly state the details of the outstanding invoice, such as the invoice number, due date, and outstanding amount.<\/p>\n

Friendly tone:<\/strong> Choose a friendly tone in your reminder. Avoid harsh wording that may put customers off. The aim is to encourage the customer to take action.<\/p>\n

Reference to previous communication:<\/strong> If there have been previous reminders or agreements, refer to these. This can help create a sense of continuity and emphasise the importance of payment.<\/p>\n

Clear next steps:<\/strong> Clearly state what the next steps will be if payment is not received within a certain period of time. This can range from further reminders to using a collection agency.<\/p>\n

Payment options:<\/strong> Offer information on different payment methods the customer can use to make payment. This facilitates the payment process and increases the chances of timely payment.<\/p>\n

When to send a payment reminder?<\/h2>\n

Shortly after the due date:<\/strong> It is a good practice to send a first reminder shortly after the due date of the invoice. This shows that you are proactive in managing outstanding payments<\/a><\/span>.<\/p>\n

Before the next due date:<\/strong> If payment is still not received after the first reminder, consider sending a second reminder before the next due date approaches. This can be an additional incentive for the customer to act quickly.<\/p>\n

Just before further action:<\/strong> If the customer has not responded to previous reminders, consider sending a final reminder before taking further steps, such as using a collection agency.<\/p>\n

Conclusion: how and when to send a payment reminder now?<\/h2>\n

Effective follow-up of outstanding invoices is a crucial part of a company’s financial management. Payment reminders are a valuable tool to encourage customers to fulfill their payment obligations in a friendly manner. By using clear communication, a friendly tone, and clear follow-up steps, you can increase the likelihood of customers paying on time while preserving the customer relationship. Remember to send timely reminders after the due date and before further actions are taken. This way, you will contribute to healthy cash flow and financial stability for your business.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.16″ _module_preset=”default” max_width=”700px” custom_padding=”2px||4px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”\/en\/news\/” button_text=”Back to the news page” module_class=”btn-back” _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_color=”#001194″ button_bg_color=”rgba(0,0,0,0)” button_font=”||||on||||” button_icon=”#||divi||400″ button_icon_placement=”left” button_on_hover=”off” global_colors_info=”{}” button_text_color__hover_enabled=”off|hover” custom_padding__hover_enabled=”off|desktop” custom_padding__hover=”|||59px|false|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ _module_preset=”default” background_color=”#000A54″ custom_padding=”20vh||20vh||true|false” saved_tabs=”all” global_colors_info=”{}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.18.0″ _module_preset=”default” header_font=”|700|||||||” header_text_color=”#ffffff” header_line_height=”2em” header_2_font=”|700|||||||” header_2_text_color=”#ffffff” header_2_font_size=”46px” header_2_line_height=”2em” header_3_font=”|700|||||||” header_3_text_align=”center” header_3_text_color=”#ffffff” header_3_font_size=”25px” header_font_tablet=”” header_font_phone=”” header_font_last_edited=”on|desktop” header_line_height_tablet=”1.8em” header_line_height_phone=”1.4em” header_line_height_last_edited=”on|phone” header_2_font_size_tablet=”” header_2_font_size_phone=”32px” header_2_font_size_last_edited=”on|tablet” header_3_font_tablet=”” header_3_font_phone=”” header_3_font_last_edited=”on|phone” header_3_line_height_tablet=”” header_3_line_height_phone=”1.8em” header_3_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Focus on telling your business story<\/h2>\n

Trade your invoices for working capital by factoring<\/h3>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/www.factris.com\/en\/eligibility\/” button_text=”See if I qualify” button_alignment=”center” module_class=”btn-tertiary-2″ _builder_version=”4.20.4″ _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”rgba(0,0,0,0)” button_font=”||||on||||” button_icon=”$||divi||400″ button_icon_color=”#ffffff” button_on_hover=”off” custom_margin=”||20px|||” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][\/et_pb_button][et_pb_button button_url=”https:\/\/onboarding.factris.com\/en\/sign-up” button_text=”Finance my invoices” button_alignment=”center” _builder_version=”4.20.4″ _module_preset=”default” button_icon=”$||divi||400″ button_icon_color=”#353540″ button_on_hover=”off” custom_margin=”||18px|||” custom_padding=”10px|40px|10px|25px|true|false” global_colors_info=”{}” custom_padding__hover_enabled=”on|hover” custom_padding__hover=”|50px|||true|false”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Following up on outstanding invoices is essential for any company’s healthy working capital and cash flow. An effective way to do this is to send payment reminders to customers who are behind on their payments. In this blog, we will discuss how to draft a payment reminder and when it is best to send it. […]<\/p>\n","protected":false},"author":1,"featured_media":28152,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"[et_pb_section fb_built=\"1\" _builder_version=\"4.16\" _module_preset=\"default\" custom_padding=\"40px|||||\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" max_width=\"700px\" custom_padding=\"2px||4px|||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_button button_url=\"\/nl\/nieuws\/\" button_text=\"Naar de nieuwspagina\" module_class=\"btn-back\" _builder_version=\"4.16\" _module_preset=\"default\" custom_button=\"on\" button_text_color=\"#001194\" button_bg_color=\"rgba(0,0,0,0)\" button_font=\"||||on||||\" button_icon=\"#||divi||400\" button_icon_placement=\"left\" button_on_hover=\"off\" global_colors_info=\"{}\" button_text_color__hover_enabled=\"off|hover\" custom_padding__hover_enabled=\"off|desktop\" custom_padding__hover=\"|||59px|false|false\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.17.4\" _module_preset=\"default\" max_width=\"700px\" custom_padding=\"47px|||||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.20.4\" _module_preset=\"default\" header_font_size=\"46px\" header_line_height=\"1.4em\" header_2_font=\"|700|||||||\" header_2_text_color=\"#000a54\" header_2_font_size=\"27px\" header_2_line_height=\"1.2em\" header_3_font=\"|700|||||||\" header_3_text_color=\"#000a54\" header_3_font_size=\"23px\" header_3_line_height=\"35px\" header_4_text_color=\"#000a54\" header_4_font_size=\"21px\" header_4_line_height=\"29px\" hover_enabled=\"0\" global_colors_info=\"{}\" sticky_enabled=\"0\"]\n\nHet opvolgen van openstaande facturen is van essentieel belang voor een gezond werkkapitaal<\/a> en gezonde cashflow van elk bedrijf. Een effectieve manier om dit te doen is door betalingsherinneringen te sturen naar klanten die achterlopen met hun betalingen. In deze blog zullen we bespreken hoe je een betalingsherinnering opstelt en wanneer je deze het beste kunt versturen.\n

Waarom zijn betalingsherinneringen belangrijk?<\/h2>\nBetalingsherinneringen zijn een vriendelijke, maar assertieve manier om klanten eraan te herinneren dat hun betalingstermijn is verstreken. Dit helpt om misverstanden te voorkomen en laat zien dat je serieus bent over het innen van openstaande bedragen. Bovendien kan het tijdig versturen van herinneringen de klantrelatie intact houden, omdat het aantoont dat je bereid bent om mee te werken aan een oplossing.\n

Stappen bij het opstellen van een betalingsherinnering<\/h2>\nDuidelijke en beknopte communicatie:<\/strong> Houd de herinnering kort en bondig. Vermeld duidelijk de details van de openstaande factuur, zoals het factuurnummer, de vervaldatum en het openstaande bedrag.\n\nVriendelijke toon:<\/strong> Kies een vriendelijke toon in je herinnering. Vermijd harde bewoordingen die klanten kunnen afschrikken. Het doel is om de klant aan te moedigen tot actie over te gaan.\n\nVerwijzing naar eerdere communicatie:<\/strong> Als er eerdere herinneringen of afspraken zijn geweest, verwijs hier dan naar. Dit kan helpen om een gevoel van continu\u00efteit te cre\u00ebren en het belang van de betaling te benadrukken.\n\nDuidelijke vervolgstappen:<\/strong> Geef duidelijk aan wat de volgende stappen zullen zijn als de betaling niet binnen een bepaalde termijn wordt ontvangen. Dit kan vari\u00ebren van verdere herinneringen tot het inschakelen van een incassobureau.\n\nBetalingsmogelijkheden:<\/strong> Bied informatie over verschillende betaalmethoden die de klant kan gebruiken om de betaling te voldoen. Dit vergemakkelijkt het betalingsproces en vergroot de kans op tijdige betaling.\n

Wanneer een betalingsherinnering versturen?<\/h2>\nKort na vervaldatum:<\/strong> Het is een goede praktijk om een eerste herinnering kort na de vervaldatum van de factuur te sturen. Hiermee laat je zien dat je proactief bent in het beheer van openstaande betalingen.\n\nVoor de volgende vervaldatum:<\/strong> Als de betaling nog steeds niet is ontvangen na de eerste herinnering, overweeg dan om een tweede herinnering te sturen voordat de volgende vervaldatum nadert. Dit kan een extra stimulans zijn voor de klant om snel te handelen.\n\nNet voor verdere actie:<\/strong> Als de klant niet heeft gereageerd op eerdere herinneringen, overweeg dan om een laatste herinnering te sturen voordat je verdere stappen onderneemt, zoals het inschakelen van een incassobureau.\n

Conclusie: hoe en wanneer verstuur je nu een betalingsherinnering?<\/h2>\nHet effectief opvolgen van openstaande facturen is een cruciaal onderdeel van het financi\u00eble beheer van een bedrijf. Betalingsherinneringen zijn een waardevol instrument om klanten op een vriendelijke manier aan te moedigen hun betalingsverplichtingen na te komen. Door duidelijke communicatie, een vriendelijke toon en duidelijke vervolgstappen te hanteren, kun je de kans vergroten dat klanten tijdig betalen en tegelijkertijd de klantrelatie behouden blijft. Vergeet niet om tijdig herinneringen te sturen na de vervaldatum en voordat verdere acties worden ondernomen. Op deze manier draag je bij aan een gezonde cashflow en financi\u00eble stabiliteit voor je bedrijf.\n\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" max_width=\"700px\" custom_padding=\"2px||4px|||\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_button button_url=\"\/nl\/nieuws\/\" button_text=\"Naar de nieuwspagina\" module_class=\"btn-back\" _builder_version=\"4.16\" _module_preset=\"default\" custom_button=\"on\" button_text_color=\"#001194\" button_bg_color=\"rgba(0,0,0,0)\" button_font=\"||||on||||\" button_icon=\"#||divi||400\" button_icon_placement=\"left\" button_on_hover=\"off\" global_colors_info=\"{}\" button_text_color__hover_enabled=\"off|hover\" custom_padding__hover_enabled=\"off|desktop\" custom_padding__hover=\"|||59px|false|false\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\"1\" _builder_version=\"4.7.6\" _module_preset=\"default\" background_color=\"#000A54\" custom_padding=\"20vh||20vh||true|false\" global_module=\"2087\" saved_tabs=\"all\" global_colors_info=\"{}\"][et_pb_row _builder_version=\"4.16\" _module_preset=\"default\" custom_padding=\"0px||0px||true|false\" global_colors_info=\"{}\"][et_pb_column type=\"4_4\" _builder_version=\"4.16\" _module_preset=\"default\" global_colors_info=\"{}\"][et_pb_text _builder_version=\"4.16\" _module_preset=\"default\" header_font=\"|700|||||||\" header_text_color=\"#ffffff\" header_font_size=\"46px\" header_line_height=\"2em\" header_2_font=\"|700|||||||\" header_2_text_color=\"#ffffff\" header_2_font_size=\"45px\" header_2_line_height=\"2em\" header_3_font=\"|700|||||||\" header_3_text_align=\"center\" header_3_text_color=\"#ffffff\" header_3_font_size=\"25px\" header_font_tablet=\"\" header_font_phone=\"\" header_font_last_edited=\"on|desktop\" header_line_height_tablet=\"1.8em\" header_line_height_phone=\"1.4em\" header_line_height_last_edited=\"on|phone\" header_2_font_size_tablet=\"\" header_2_font_size_phone=\"32px\" header_2_font_size_last_edited=\"on|phone\" header_3_font_tablet=\"\" header_3_font_phone=\"\" header_3_font_last_edited=\"on|phone\" header_3_line_height_tablet=\"\" header_3_line_height_phone=\"1.8em\" header_3_line_height_last_edited=\"on|phone\" global_colors_info=\"{}\"]\n

Focus op de groei van uw bedrijf<\/h2>\n

Zet uw onbetaalde facturen om in werkkapitaal<\/h3>\n[\/et_pb_text][et_pb_button button_url=\"https:\/\/www.factris.com\/nl\/geschiktheid\/\" button_text=\"Kijk of u in aanmerking komt\" button_alignment=\"center\" module_class=\"btn-tertiary-2\" _builder_version=\"4.20.4\" _module_preset=\"default\" custom_button=\"on\" button_text_color=\"#ffffff\" button_bg_color=\"rgba(0,0,0,0)\" button_font=\"||||on||||\" button_icon=\"$||divi||400\" button_icon_color=\"#ffffff\" button_on_hover=\"off\" custom_margin=\"||20px|||\" custom_padding=\"0px|0px|0px|0px|true|true\" global_colors_info=\"{}\"][\/et_pb_button][et_pb_button button_url=\"https:\/\/onboarding.factris.com\/nl\/sign-up\" button_text=\"Meteen beginnen\" button_alignment=\"center\" _builder_version=\"4.16\" _module_preset=\"default\" button_icon=\"$||divi||400\" button_icon_color=\"#353540\" button_on_hover=\"off\" custom_margin=\"||18px|||\" custom_padding=\"10px|40px|10px|25px|true|false\" global_colors_info=\"{}\" custom_padding__hover_enabled=\"on|hover\" custom_padding__hover=\"|50px|||true|false\"][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]","_et_gb_content_width":"2880","footnotes":""},"categories":[3],"tags":[],"yoast_head":"\nPayment reminder: how to make and when to send it? - Factris<\/title>\n<meta name=\"description\" content=\"Learn how to send effective payment reminders for healthy cash flow. 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